Last updated: 15 November 2026
flipmart.online is owned and operated by NITHIN THANKAPPAN ("we", "us"). This policy explains cancellations, returns, replacements and refunds.
Order cancellation
- You can cancel an order any time before it is shipped by emailing helpdesk.flipstore@gmail.com or calling +91 62387 55054 with your order number.
- Cancelled prepaid orders are refunded in full to the original payment method.
- Once an order has been shipped, it cannot be cancelled, but you may request a return as described below.
Returns and replacements
- You can request a return or replacement within 7 days of delivery if the item arrives damaged, defective, or different from what you ordered.
- To raise a request, email helpdesk.flipstore@gmail.com with your order number and clear photos or a short video of the product and packaging.
- The item must be unused, with all original packaging and accessories.
- Once approved, we will arrange a pickup or share return instructions. We bear the return shipping cost for damaged, defective or wrong items.
Refunds
- After we receive and inspect the returned item, approved refunds are processed within 5–7 business days to the original payment method (UPI, card, net banking or wallet).
- Your bank or payment provider may take a few additional days to show the credit.
- If a replacement is not available, we will issue a full refund.
Non-returnable cases
- Products that are used, damaged by misuse, or missing parts or packaging.
- Requests made after 7 days from delivery.
Contact
Email: helpdesk.flipstore@gmail.com
Phone / WhatsApp: +91 62387 55054